Privacy Policy

1. Information We Collect

We may collect the following types of information:

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A. Personal Information You Provide

• Name

• Email address

• Phone number

• Date of birth (if scheduling or onboarding)

• Appointment information

• Insurance details (if provided)

• Medical or dental history (submitted through secure forms or in-office)

• Messages or communications you send to us

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B. Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address

• Device type and browser

• Pages visited and time spent

• Cookies and tracking technologies (see Cookie Policy below)

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C. SMS & Call Data (A2P 10DLC)

If you opt in to SMS communications:

• Mobile number

• Message logs (appointment reminders, confirmations, and updates)

We do not sell or share SMS data with third parties for marketing.

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2. How We Use Your Information

We may use collected information to:

• Schedule, confirm, or update your appointments

• Provide dental care and patient support

• Communicate with you via phone, email, or SMS

• Improve website performance and user experience

• Process forms and inquiries

• Maintain legal and regulatory compliance

• Protect our systems and prevent misuse

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3. How We Share Your Information

We may share your information with:

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A. Service Providers

Trusted third-party vendors that help us:

• Manage appointments

• Provide SMS notifications

• Host and secure the website

• Process forms or analytics

These providers are contractually required to protect your data.

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B. Dental & Medical Partners (When Necessary)

For treatment coordination (e.g., labs, specialists).

We comply with HIPAA for all patient health information.

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C. Legal Requirements

We may disclose information if required to comply with:

• Laws, regulations, or legal processes

• Government or regulatory requests

• Security, fraud, or safety investigations

We do not sell your personal information to marketers.

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4. HIPAA Compliance

Any medical or dental information you provide is protected under the Health Insurance Portability and Accountability Act (HIPAA).

We use secure systems, access controls, and industry-standard safeguards to protect your Protected Health Information (PHI).

If you need the full HIPAA Notice of Privacy Practices, I can generate one for you.

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5. Data Security

We implement safeguards including:

• Encrypted communication channels

• Secure servers and firewalls

• Access-restricted patient systems

• Routine security audits

While we take strong precautions, no online platform can guarantee 100% security.

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6. Your Choices & Rights

You may:

• Opt out of SMS by replying STOP

• Request access to or correction of your information

• Request that we limit certain uses of your data

• Disable cookies in your browser (see Cookie Policy)

To make a privacy request, contact us using the information below.

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7. Children’s Privacy

Our Site is not intended for children under 13.

We do not knowingly collect information from children online.

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8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

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9. Contact Us

For questions about this Privacy Policy, contact:

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Makris Dental Prosthodontics Advanced Dental Center

13250 Narcoossee Rd 103

Orlando, FL 32832

Phone: (407) 753-4743

Website: https://www.lakenonadentist.com

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